Frequently asked Questions

As soon as your package has been shipped, you will receive an email from us with a Track & Trace code. Here you can see the status of the shipment and (if possible) you can give the delivery service further instructions about your delivery.

The shipping costs within the Netherlands are €5.99. With an order amount above €50, your order will be shipped for free

If you order before 2:00 PM on working days, you will receive your order the next day (with the exception of Sundays and National Holidays). You will receive an email as soon as your package leaves our warehouse.

Subject to delay by parcel deliverer.

Yes! You can return your order within 14 days of receipt in the original packaging to Gooiland 35, 1948RC Beverwijk. As soon as we have received the package, you will receive your purchase amount within 14 working days. Please note that the return shipping costs are for your own account.

Please keep the proof of postage until your return has been fully processed and refunded.

No, unfortunately we cannot ship orders that are addressed to a PO box or freepost number. Fortunately, you can always visit a store near you!

DPD ships CO2 neutral throughout Europe. This is in line with our brand values ​​and that is why we ship all our packages with DPD.

In addition to our webshop, you can also visit various stores in your area.

Didn’t receive a confirmation email? This may be because the e-mail address has not been entered correctly or because the e-mail has ended up in your spam folder.

Did you receive a different product than you ordered? Then you can contact our customer service

That’s right, we have a different website for our German and Belgian customers Click on the country to go to the correct site: webshop Belgium – webshop Germany.

Great that you want to become a point of sale! Send an email to [email protected]. We will contact you as soon as possible about the possibilities.

Good idea! Send an e-mail to [email protected]. We will contact you as soon as possible about the possibilities.

Tin is the most recycled type of packaging in the Netherlands. That is why we use this packaging.

You can use a can of deodorant for about 10-12 weeks.

You only need a dollop per armpit and thanks to the coconut oil you can easily spread this.

If you experience irritation after using our deodorant it is likely that you have a bad reaction to the baking soda that is put into the product. If this is the case we recommend the So Sensitive & Sweet & Soft (vegan) versions. These are hypoallergenic The natural solution for sensitive skin.

Yes! Our deodorant can be taken on the plane in no time. Keep in mind that the melting point is in between 23-26 degrees. So keep in mind to keep the product in the refridgerator if you’re on a holdiday in a warm country.

The deodorant is not supposed to leave a spot or a stain. However the base of the deodorant does consist of oils and fats. And so it is recommended that you don’t use too much and you wait a few minutes with putting on your clothing

No! Because we love the planet and also love animals. In the Netherlands, cosmetics have not been tested on animals for a long time. Since 1997, animal testing to test the development, safety and efficacy of cosmetic products has been banned. This ban has been in force throughout Europe since 2004. In addition, since 2009, cosmetics ingredients may also be tested on animals. Finally, a trade ban has been in effect in Europe since 2013, whereby cosmetics tested on animals may not be sold on the European market.

It is best to put about 3-4 sticks in the diffuser. The sticks should be replaced with new ones every 2-3 weeks. The dry sticks spread the scent the fastest so don’t replace them too quickly. Environmental influences such as temperature, airflow and humidity can cause the fragrance to ‘work’ differently in different rooms.

You are probably entering the name of the restaurant in the wrong place. Enter the name of the restaurant in the heading smoked in the catering industry in your shopping cart instead of the checkout page.

The discount code only works on diffusers with the exception of annual packages.

The Spiritual Spa, Light Lemongrass and Warm Winter are 100% essential oils. The Sweet Senses, Charming Chestnut and Darjeeling Delight are ethereal oils blended with natural perfume. An example: 100% rose oil (Sweet Senses) is not affordable. To offer this fragrance for an affordable price, it is blended. Because of this, the natural perfumes are more subtle in their scent.

This is because we use essential oil. This means there is no alcohol or other additives in it. Because of this the oil is a bit pricier. It will however, last way longer😊!

50 ml: You do about ±2 months when using 3 to 4 small twigs. This diffuser is meant for small rooms like toilets.

200 ml: You do about your ±4 months when using 2 to 3 small twigs.. This diffuser is meant for small rooms like toilets.

The candle burns ±30 hours. However, it is important to burn it for at least 2 hours the first time and tilt it occasionally so that all edges are taken along.