Frequently asked Questions
Here you will find the most frequently asked questions about We Love The Planet. If your question is not listed, please contact us, we will be happy to assist you.
We Love General Information
How can I track my order?
As soon as your package has been shipped, you will receive an email from us with a Track & Trace code. Here you can see the status of the shipment and (if possible) you can give the delivery service further instructions about your delivery.
What are the shipping costs?
The shipping costs within the Netherlands are €5.99. With an order amount above €50, your order will be shipped for free
When will my order ship?
If you order before 2:00 PM on working days, you will receive your order the next day (with the exception of Sundays and National Holidays). You will receive an email as soon as your package leaves our warehouse.
Subject to delay by parcel deliverer.
Can I return my order?
Yes! You can return your order within 14 days of receipt in the original packaging to Gooiland 35, 1948RC Beverwijk. As soon as we have received the package, you will receive your purchase amount within 14 working days. Please note that the return shipping costs are for your own account.
Please keep the proof of postage until your return has been fully processed and refunded.
Can I have my order sent to a PO box or freepost number?
No, unfortunately we cannot ship orders that are addressed to a PO box or freepost number. Fortunately, you can always visit a store near you!
Why do you ship with DPD?
DPD ships CO2 neutral throughout Europe. This is in line with our brand values and that is why we ship all our packages with DPD.
Where can I buy your products?
In addition to our webshop, you can also visit various stores in your area.
I have not received a confirmation what can I do now?
Didn’t receive a confirmation email? This may be because the e-mail address has not been entered correctly or because the e-mail has ended up in your spam folder.
I have received the wrong product, what can I do?
Did you receive a different product than you ordered? Then you can contact our customer service
I can't place an order from Belgium / Germany, why is this?
How can I become a We Love The Planet point of sale?
Great that you want to become a point of sale! Send an email to [email protected]. We will contact you as soon as possible about the possibilities.
Can I collaborate with you?
Good idea! Send an e-mail to [email protected]. We will contact you as soon as possible about the possibilities.
We love Deodorant
There is no aluminum in the deodorant, but there is in the can?
Tin is the most recycled type of packaging in the Netherlands. That is why we use this packaging.
How long does a can of deodorant last?
You can use a can of deodorant for about 10-12 weeks.
How much deodorant do I need at a time?
You only need a dollop per armpit and thanks to the coconut oil you can easily spread this.
I get irritation under my armpit from the deodorant, how is this possible?
Can I take the deodorant with me on the plane?
Yes! Our deodorant can be taken on the plane in no time. Keep in mind that the melting point is in between 23-26 degrees. So keep in mind to keep the product in the refridgerator if you’re on a holdiday in a warm country.
Does the deodorant not stain your clothes?
The deodorant is not supposed to leave a spot or a stain. However the base of the deodorant does consist of oils and fats. And so it is recommended that you don’t use too much and you wait a few minutes with putting on your clothing
Are We Love the Planet products tested on animals?
No! Because we love the planet and also love animals. In the Netherlands, cosmetics have not been tested on animals for a long time. Since 1997, animal testing to test the development, safety and efficacy of cosmetic products has been banned. This ban has been in force throughout Europe since 2004. In addition, since 2009, cosmetics ingredients may also be tested on animals. Finally, a trade ban has been in effect in Europe since 2013, whereby cosmetics tested on animals may not be sold on the European market.
We Love Diffuser
How do I use the diffuser?
It is best to put about 3-4 sticks in the diffuser. The sticks should be replaced with new ones every 2-3 weeks. The dry sticks spread the scent the fastest so don’t replace them too quickly. Environmental influences such as temperature, airflow and humidity can cause the fragrance to ‘work’ differently in different rooms.
My discount code is not working, how is this possible?
You are probably entering the name of the restaurant in the wrong place. Enter the name of the restaurant in the heading smoked in the catering industry in your shopping cart instead of the checkout page.
The discount code only works on diffusers with the exception of annual packages.
What is the difference between the 100% essential oils and the natural perfume?
The Spiritual Spa, Light Lemongrass and Warm Winter are 100% essential oils. The Sweet Senses, Charming Chestnut and Darjeeling Delight are ethereal oils blended with natural perfume. An example: 100% rose oil (Sweet Senses) is not affordable. To offer this fragrance for an affordable price, it is blended. Because of this, the natural perfumes are more subtle in their scent.
The diffusers are much more expensive than I’m used to, why is this?
This is because we use essential oil. This means there is no alcohol or other additives in it. Because of this the oil is a bit pricier. It will however, last way longer😊!
How long can I enjoy my diffuser?
50 ml: You do about ±2 months when using 3 to 4 small twigs. This diffuser is meant for small rooms like toilets.
200 ml: You do about your ±4 months when using 2 to 3 small twigs.. This diffuser is meant for small rooms like toilets.
We Love Coconut candles
How long does a candle burn?
The candle burns ±30 hours. However, it is important to burn it for at least 2 hours the first time and tilt it occasionally so that all edges are taken along.